In the context of a rural Midwest law practice, I'd like to kick this blog off with a brief discussion of my reasoning behind starting a virtual law office. According to VLP, a few of the client-side benefits of a virtual law office include:
- A "greener" practice: less paper means less office waste, which means less pollution
- Stronger security through off-site backups and encrypted communications
- Increased convenience for clients who can access their file/documents at any time and who can speak with their lawyer "in person" from their home computer
- Lower cost makes legal counsel available to individuals who might not otherwise be able to afford it
A VLO generates less paper than a traditional law office because nearly everything is generated and transmitted digitally/electronically. The lawyer doesn't generate multiple "hard copies" of the client's papers because everything can be accessed through cyberspace as opposed to sending things via the postal service. Where multiple individuals need to receive copies of something, the digital file is made available for download to those individuals who can then view the file on their computer screen. The law office becomes eco-friendly by eliminating their use of reams of paper and envelopes.
The great part about going "paperless" is that it is eco-friendly while saving the lawyer money. If the lawyer isn't copying that 30 page contract draft 5 times, he uses less paper. Less paper = less overhead, and fewer copies = less time billed. Lower cost gets passed on to the client through reduced fees and quicker turnaround on the legal work the lawyer is doing for them. So the client gets two immediate benefits from hiring a lawyer through a VLO. First, the documents get generated and returned to the client more quickly, thereby lowering the hourly bill. Second, the client pays less for the legal work because the lawyer doesn't need to charge as much to make up his overhead.
Two cost-reductions for the win! The eco-friendly, cost-effective lawyer is now available to a broader base of clients because more people can afford his services, giving her the ability to fulfill her obligation to "seek improvement of [...] access to the legal system [and] the administration of justice" (Paragraph 6 of the Preamble to the Iowa Rules of Professional Conduct). The Iowa Rules of Professional Conduct call lawyers to "devote professional time and resources [...] to ensure equal access to our system of justice for all those who because of economic or social barriers cannot afford or secure adequate legal counsel." This duty is furthered by reducing the cost of legal services wherever possible.
All lawyers, no matter which state bar they practice under, are required to maintain the confidentiality of information provided to them by clients and prospective clients. In the digital era, compliance with this obligation has a lot of grey areas. Many lawyers carry a laptop computer on which they store sensitive client data. If that laptop were stolen, the client data would be at risk. Other lawyers make use of smartphone technology. Information stored on a smartphone is at risk any time the lawyer sets that phone down. These are both risks related to where client data is stored, but perhaps the most common way of jeopardizing client data is the use of e-mail to communicate. Any time client data is transmitted via e-mail, that data is at risk of being accessed by a third party. E-mail is, by its very nature, an unsecure method of communicating.
A VLO solves all these problems. With a VLO, client data is stored "in the cloud." What does that mean exactly? It means that you are not running around with your criminal client's personal data on your laptop hard drive. That data is stored on a remote server where you can access it through a secure portal. It means that you communicate with your clients in a setting that is secure from outside access as opposed to sending or receiving sensitive messages via e-mail or text message. When a secure connection is established, information that is transmitted over that connection is treated like a conversation held behind closed doors.
Finally, a VLO provides the client with increased convenience through the ability to access their file at any time. An estate planning client can download and print a new copy of her power of attorney at any time. A divorce client can post a message that his estranged spouse violated the temporary child custody order on a Sunday. A business client can review a draft of an at-will employment contract at midnight. You get the idea: clients don't need to wait for the attorney to be available to get information on where their file sits. They don't need to wait for the post office to deliver a letter that might have gotten lost en route, and they don't have to call the lawyer every time they want a status update.